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Frequently Asked Questions

The Products

Physician-Developed, Purpose-Driven

Polite was founded on a mission to serve people by making cutting-edge cannabinoid products more accessible. Our team of clinical experts actively study how to get the most benefit from full spectrum hemp compounds; this knowledge allows us to formulate consistent, safe, and effective products.

Clean ingredients and processing

We keep our ingredients clean and simple, never adding anything shady (that's just rude). All our products are tested by third-party labs for your safety and wellness.

• No Sugar, Flavorings, Coloring, or Preservatives

• Verified Free of Pesticides, Heavy Metals, Microbials, and Mycotoxins

• Gluten-free, GMO-free, Vegan, Kosher Certified

• USA Grown Organic Hemp

Our Polite adult use line, previously available in some dispensaries, are currently taking a break. However, the good news is the product range available in our Polite Hemp line was formulated by the same team and is very similar. Polite Hemp Oil drops and topical sticks contain the same potency of CBD, CBG, CBN and functional herbs. Oil drops are also full spectrum, but with trace amount delta-9 THC. 

As for topical sticks, Warm Relief 1oz topical sticks contain trace delta-9 THC while the 2oz size for both Warm Relief and Cooling Recovery topical sticks do not contain any THC.

Since there are slight variations per formula and batch, all lab tests can be found on individual product pages and here for your reference.

Still have more questions about the products? Please reach out to our customer support team at hello@staypolitehemp.com or 1-800-494-7747 and we would be happy to help!

All Polite products are fully tested to ensure that the THC level does not exceed 0.3% to comply with the federal law. All lab tests can be found on individual product pages and here for your reference.

All Polite products are legal and fully tested to ensure that THC levels do not exceed 0.3% to comply with the federal law. That being said, there are trace amounts of THC in our products and there is a chance it may show up on a drug test. If this is a concern of yours, we do not recommend taking Polite Hemp.

It is always helpful to define your purpose and wellness goals from the start. Polite offers products that were designed to support and aid you in your daily routine to address Sleep / Inflammatory Pain / Stress & Anxiety / Mental Focus Energy / Immunity & Vitality which can be used singularly or in combination to suit your comfort level and lifestyle. 

Stay consistent and start a daily regimen, but listen to your body and adjust the servings or frequency accordingly. When trying new cannabinoid products, give it at least two weeks to determine whether you are getting any benefits. Typically, people may take 1-3 servings spread throughout the day, depending on their needs. 

Should you find that the product is not working for you, please know that all purchases from your website are protected by a 30-day risk free refund policy. For any reason you are not satisfied, you can return a product even if it has been used. We don't want you to be stuck with anything that isn't working for you!

Actual question from customer>>

"I’ve managed to get back on track with Relief, and to begin using Defense—I started with .50 and have had no ill effects. I had the flu in early December, then a week of strep right before Christmas, then the day after Christmas was diagnosed with a sinus infection. The last two illnesses required anti-biotics, so needless to say, getting my immune system back on track is priority ONE. Is there anything else I should consider with that goal in mind?"

  • Is it possible to add real life examples? Maybe in the future? 

(Taken from Starter Guide - 5. stick with it)

Typically, people may take 1-3 servings spread throughout the day, depending on their needs. For example, taking 1 serving of Polite's Power Up or Relief Aid formulation after breakfast, and one serving of Rest Well before bedtime. Cannabinoids have a cumulative effect, meaning that your body may experience greater impact over time with extended, consistent use. Or course, if you feel any unwanted effects, it may be a sign that you need to reduce your servings amount. If you experience any negative effects discontinue use right away and seek expert consultation.

We are delighted to offer a 20% discount for Military, First Responders, Government Employees and Teachers. Please complete the verification process through here and simply apply code you receive at checkout. Please note that discounts cannot be combined or applied to subscriptions.

The Basics

The hemp or Cannabis sativa plant contains over 500 distinct compounds, including cannabinoids, terpenoids, flavonoids, and omega fatty acids. Cannabinoids are the primary active compound of the plant. While THC and CBD have become household names, scientists have also identified more than 100 other beneficial cannabinoids.

From a therapeutic standpoint, full spectrum extracts are more beneficial because the various hemp components work synergistically to enhance the action of the main active compounds, such as CBD, CBG and CBN. Think of them as an orchestra or backup singers, versus a one-man-band if you will. This phenomenon is referred to as the “entourage effect”. Research has shown that when consumed together, CBD actually counteracts some of the negative side effects of THC.

While both are derived from the cannabis plant, THC, which is often associated with marijuana, is psychoactive. It affects mood, perception, and mental function.

CBD is not psychoactive. It has been known to provide potential health benefits including calming and relaxing effects.

Federal law requires that our products contain less than 0.3% THC by dry weight. Hemp-based CBD is federally legal. We suggest you always consult your local regulations before purchasing or consuming any product containing cannabinoids.

More is not always better, and can actually be counterproductive.

Your goal is to find the minimal amount of cannabinoids that provide maximum benefit. Each person reacts to cannabinoids and herbs differently so it can take time to experiment and see what works or doesn't work for you. 

If you are worried about how you may react, start with half the suggested serving to test the waters. Otherwise take 1 serving to gauge how it works with your body. Be conservative. Gradually increase servings as you determine your optimal amount.

As a rule of thumb when trying new cannabinoid products, give it at least two weeks to determine whether you are getting any benefits. We also created a free downloadable tracker journal to help log your use as you find your optimal servings.

As you are experimenting to find the best routine and servings, avoid changing or introducing other new elements or supplements so you can judge if it's the cannabinoids or something else at play. Ask yourself: How is your mind and body responding to cannabinoids? Are you getting any positive or negative effects or has nothing changed? What happens when you increase or decrease servings? To help you get started, download a free daily tracker journal here

The effects can also be very subtle and sometimes overlooked. Don’t just take our words for it, here’s a story from our customer:

10/19/2023     Hema S

The relief from pain is a Godsend

"It took awhile for it to get into my system but once it was there ... wow. When I ran out of the product, I felt all my aches and pains come right back and I realized how powerful it was. Subtle but strong. The taste is NOT to my liking at all and I was worried I got a bad batch but am going to try taking it with a bite of an orange or some such to make that part better because it definitely helps like no other product I have tried. Thank you."

Shipping & Returns

We currently only ship within the United States. Due to laws, we are unable to ship internationally.

All orders over $75 enjoy free standard shipping. Orders under $75 have a flat shipping rate of $5. You will also have an option to choose expedited shipping at checkout.

Orders are processed within 3 business days from our facility in Washington state and may take 3-5 business days for delivery. This excludes weekends and holidays within the United States. You will receive a USPS tracking number via email once your order has shipped.

We guarantee satisfaction of our products or you money back. If you are not satisfied with your order, please email us (hello@staypolitehemp.com) within 30 days of your day of purchase to initiate the return process.

Once the return process is complete, a full refund less shipping fee will be made to your original form of payment and will post to your account within 5-7 business days. Please note that any shipping fee paid is non-refundable.  

You can always contact us for any return question at hello@staypolitehemp.com or 1-800-494-7747. Our team would be happy to help!


If you'd like to order on an ongoing basis, opting for our commitment-free subscription allows you to continue saving 20% off. You are free to cancel, pause or adjust the shipment frequency at any time.

Once you login to your subscription account (forgot your password? Login without a password here), click “Subscriptions” to access your active subscription. This is where you can add a new product or make changes to your current subscription.

To cancel your subscription, please click “Subscriptions” then to click on the product you’d like to cancel. Once you’re on the product page, please scroll down to the bottom of the product page where you will find “Cancel subscription” button

Want some more help? Please reach out to our customer support team at hello@staypolitehemp.com or 1-800-494-7747 and we would be happy to help!

Unfortunately, discount codes and promotions cannot be combined or applied to subscriptions.

Under the customer login page, please click “Manage subscriptions” at the bottom of the page. 

Alternatively, you can also follow this link to sign in without using a password. 

Want some more help? Please reach out to our customer support team at hello@staypolitehemp.com or 1-800-494-7747 and we would be happy to help!